PTCL and my thoughts


On a mailing list, i ended replying too long against PTCL and i thought to post it out – thats my personal views about PTCL/PIE:

 PTCL is a strange company i have ever seen providing worst services &
SLAs (with upstream providers) and still sayin they are redundant.
They are totally not redundant. Service levels are the poorest on IP
Cloud or IPLCs both. IPLCs on SMW3/SMW4 are always flapping (and i am
not talking about any specific city, i have seen it at multiple places
at the same time) and no one knows what the reason is – the blame game
goes on and on. IP Cloud is never upto SLA, destinations are always
having packet loss, delays and extra routing hops via hongkong/london
even if you have to reach a simple hop in New York. And for solving
routing issue, client itself have to originate a conference call, and
grab engineers from all service providers using its contacts and guess
what PTCL NOC staff cannot join the international conference call – as
they have 2min. auto-drop feature on all international phones in their
facility.

For Flag network, your E1s are always having problem and next day you
figure out there was problem in port at mux and this happens 5 times
in a month. For Verizone, your next hop latency have too much jitter
to make it worse for Real time data applications. And they take 2
months to figure out their Router in NY is having high CPU. For PIE
managed b/w, its just like a local cable wala system, sometime their
internal routers are having packet loss on higher MTUs and it took
client to make them understand what MTU is and why that problem is,
after changing router port, they tell the client no it there was no
problem with them, it was in Karachi or at client media.
Technically TW1 also doesn’t provide us any total redundancy. They
only provide redundancy till Gulf, from their onwards we are on the
same/shared fiber optics which Flag or Verizone are using. The actual
redundancy can only be formed if we have an active fiber link with
India (and its real important for our economy as well) and multiple
providers like TW1 and some other directly make contracts with other
Tiers via Hong Kong path.
May be i am expecting more from PTCL when i compare PTCL services to
my other providers i.e. Global crossing, level3, Verizone USA/UUNet,
Cogent – but point is we are paying for these services and from past
5+ years there haven’t been any significant improvement with PIE/PTCL
and they don’t accept it either.

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